Online Payments

Reversal

How to reverse a payment.

Reversal

This transaction is used when a Capture or Sale payment needs to be reversed.

Please note that you have a maximum of 5 consecutive failed attempts at a reversal. The payment will be locked after this, and you need to contact us for another attempt.

If the full amount of a v3.1 sale transaction or a captured transaction is reversed, The transaction will now have status Reversed instead of Paid (which is used in earlier versions).

Create Reversal Transaction

If we want to reverse a previously captured amount, we need to perform reversal against the accompanying href returned in the operations list.

Reversal Request

Request 



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POST /psp/paymentorders/09ccd29a-7c4f-4752-9396-12100cbfecce/reversals HTTP/1.1
Host: api.externalintegration.payex.com
Authorization: Bearer <AccessToken>
Content-Type: application/json;version=3.0/2.0      // Version optional for 3.0 and 2.0





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{
    "transaction": {
        "description": "Reversal of captured transaction",
        "amount": 1500,
        "vatAmount": 375,
        "payeeReference": "ABC123",
        "receiptReference": "ABC122",
        "orderItems": [
            {
                "reference": "P1",
                "name": "Product1",
                "type": "PRODUCT",
                "class": "ProductGroup1",
                "itemUrl": "https://example.com/products/123",
                "imageUrl": "https://example.com/product123.jpg",
                "description": "Product 1 description",
                "discountDescription": "Volume discount",
                "quantity": 4,
                "quantityUnit": "pcs",
                "unitPrice": 300,
                "discountPrice": 200,
                "vatPercent": 2500,
                "amount": 1000,
                "vatAmount": 250
            },
            {
                "reference": "P2",
                "name": "Product2",
                "type": "PRODUCT",
                "class": "ProductGroup1",
                "description": "Product 2 description",
                "quantity": 1,
                "quantityUnit": "pcs",
                "unitPrice": 500,
                "vatPercent": 2500,
                "amount": 500,
                "vatAmount": 125
            }
        ]
    }
}
Field
Type
Required
transaction object check
The transaction object.
amount integer check

The transaction amount (including VAT, if any) entered in the lowest monetary unit of the selected currency. E.g.: 10000 = 100.00 SEK, 5000 = 50.00 SEK. The amount displayed is the final amount the payer paid for their order, including any payment method specific discounts or fees.

vatAmount integer check

The payment’s VAT (Value Added Tax) amount, entered in the lowest monetary unit of the selected currency. E.g.: 10000 = 100.00 SEK, 5000 = 50.00 SEK. The vatAmount entered will not affect the amount shown on the payment page, which only shows the total amount. This field is used to specify how much of the total amount the VAT will be. Set to 0 (zero) if there is no VAT amount charged.

payeeReference string(30) check

A unique reference from the merchant system. Set per operation to ensure an exactly-once delivery of a transactional operation. Length and content validation depends on whether the transaction.number or the payeeReference is sent to the acquirer. If Swedbank Pay handles the settlement, the transaction.number is sent to the acquirer and the payeeReference must be in the format of A-Za-z0-9 and string(30). If you handle the settlement, Swedbank Pay will send the payeeReference and it will be limited to the format of string(12). All characters must be digits. In Invoice Payments payeeReference is used as an invoice/receipt number, if the receiptReference is not defined.

receiptReference string(30)

A unique reference to the transaction, provided by the merchant. Can be used as an invoice or receipt number as a supplement to payeeReference.

description string check
Textual description of why the transaction is reversed.
orderItems array check

The array of items being purchased with the order. Note that authorization orderItems will not be printed on invoices, so lines meant for print must be added in the Capture request. The authorization orderItems will, however, be used in the Merchant Portal when captures or reversals are performed, and might be shown other places later. It is required to use this field to be able to send Capture orderItems. Capture requests should only contain items meant to be captured from the order.

reference string check
A reference that identifies the order item.
name string check
The name of the order item.
type enum check
PRODUCT, SERVICE, SHIPPING_FEE, PAYMENT_FEE, DISCOUNT, VALUE_CODE or OTHER. The type of the order item.
class string check
The classification of the order item. Can be used for assigning the order item to a specific product category, such as MobilePhone. Note that class cannot contain spaces and must follow the regex pattern [\w-]*. Swedbank Pay may use this field for statistics.
itemUrl string
The URL to a page that can display the purchased item, product or similar.
imageUrl string
The URL to an image of the order item.
description string
The human readable description of the order item.
discountDescription string
The human readable description of the possible discount.
quantity number check
The 4 decimal precision quantity of order items being purchased.
quantityUnit string check
The unit of the quantity, such as pcs, grams, or similar. This is used for your own book keeping.
unitPrice integer check
The price per unit of order item, including VAT.
discountPrice integer
If the order item is purchased at a discounted price. This field should contain that price, including VAT.
vatPercent integer check
The percent value of the VAT multiplied by 100, so 25% becomes 2500.
amount integer check
The total amount including VAT to be paid for the specified quantity of this order item, in the lowest monetary unit of the currency. E.g. 10000 equals 100.00 SEK and 5000 equals 50.00 SEK.
vatAmount integer check
The total amount of VAT to be paid for the specified quantity of this order item, in the lowest monetary unit of the currency. E.g. 10000 equals 100.00 SEK and 5000 equals 50.00 SEK.

Reversal Response

If the reversal request succeeds, the response should be similar to the example below:

Response 



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HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8; version=3.0/2.0
api-supported-versions: 3.0/2.0





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{
    "payment": "/psp/creditcard/payments/09ccd29a-7c4f-4752-9396-12100cbfecce",
    "reversal": {
        "id": "/psp/creditcard/payments/09ccd29a-7c4f-4752-9396-12100cbfecce/reversals/ec2a9b09-601a-42ae-8e33-a5737e1cf177",
        "transaction": {
            "id": "/psp/pcreditcard/payments/09ccd29a-7c4f-4752-9396-12100cbfecce/transactions/ec2a9b09-601a-42ae-8e33-a5737e1cf177",
            "created": "2022-01-26T14:00:03.4725904Z",
            "updated": "2022-01-26T14:00:04.3851302Z",
            "type": "Reversal",
            "state": "Completed",
            "number": 71100730898,
            "amount": 1500,
            "vatAmount": 375,
            "description": "Reversing the capture amount",
            "payeeReference": "ABC123",
            "receiptReference": "ABC122"
            "isOperational": false,
            "reconciliationNumber": 738180,
            "operations": []
        }
    }
}
Field
Type
payment string
The relative URL of the payment this reversal transaction belongs to.
reversals object
The reversal object, containing information about the reversal transaction.
id string
The relative URL of the reversal transaction.
transaction object

The object representation of the generic transaction resource, containing information about the current transaction.

id string
The relative URL of the current transaction resource.
created string
The ISO-8601 date and time of when the transaction was created.
updated string
The ISO-8601 date and time of when the transaction was updated.
type string
Indicates the transaction type.
state string

Indicates the state of the transaction, usually initialized, completed or failed. If a partial has been done and further transactions are possible, the state will be awaitingActivity.

number integer

The transaction number, useful when there’s need to reference the transaction in human communication. Not usable for programmatic identification of the transaction, where id should be used instead.

amount integer

The transaction amount (including VAT, if any) entered in the lowest monetary unit of the selected currency. E.g.: 10000 = 100.00 SEK, 5000 = 50.00 SEK. The amount displayed is the final amount the payer paid for their order, including any payment method specific discounts or fees.

vatAmount integer

The payment’s VAT (Value Added Tax) amount, entered in the lowest monetary unit of the selected currency. E.g.: 10000 = 100.00 SEK, 5000 = 50.00 SEK. The vatAmount entered will not affect the amount shown on the payment page, which only shows the total amount. This field is used to specify how much of the total amount the VAT will be. Set to 0 (zero) if there is no VAT amount charged.

description string
A human readable description of maximum 40 characters of the transaction.
payeeReference string(30)

A unique reference from the merchant system. Set per operation to ensure an exactly-once delivery of a transactional operation. Length and content validation depends on whether the transaction.number or the payeeReference is sent to the acquirer. If Swedbank Pay handles the settlement, the transaction.number is sent to the acquirer and the payeeReference must be in the format of A-Za-z0-9 and string(30). If you handle the settlement, Swedbank Pay will send the payeeReference and it will be limited to the format of string(12). All characters must be digits. In Invoice Payments payeeReference is used as an invoice/receipt number, if the receiptReference is not defined.

receiptReference string(30)

A unique reference to the transaction, provided by the merchant. Can be used as an invoice or receipt number as a supplement to payeeReference.

isOperational boolean
true if the transaction is operational; otherwise false.
reconciliationNumber string
The number of the reconciliation batch file where the transaction can be found.
operations array

The array of operations that are possible to perform on the payment order in its current state.

Reversal Request v3.1

Request 



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POST /psp/paymentorders/09ccd29a-7c4f-4752-9396-12100cbfecce/reversals HTTP/1.1
Host: api.externalintegration.payex.com
Authorization: Bearer <AccessToken>
Content-Type: application/json;version=3.1





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{
    "transaction": {
        "description": "Reversal of captured transaction",
        "amount": 1500,
        "vatAmount": 375,
        "payeeReference": "ABC123"
    }
}
Field
Type
Required
transaction object check
The transaction object.
amount integer check

The transaction amount (including VAT, if any) entered in the lowest monetary unit of the selected currency. E.g.: 10000 = 100.00 SEK, 5000 = 50.00 SEK. The amount displayed is the final amount the payer paid for their order, including any payment method specific discounts or fees.

vatAmount integer check

The payment’s VAT (Value Added Tax) amount, entered in the lowest monetary unit of the selected currency. E.g.: 10000 = 100.00 SEK, 5000 = 50.00 SEK. The vatAmount entered will not affect the amount shown on the payment page, which only shows the total amount. This field is used to specify how much of the total amount the VAT will be. Set to 0 (zero) if there is no VAT amount charged.

payeeReference string(30) check

A unique reference from the merchant system. Set per operation to ensure an exactly-once delivery of a transactional operation. Length and content validation depends on whether the transaction.number or the payeeReference is sent to the acquirer. If Swedbank Pay handles the settlement, the transaction.number is sent to the acquirer and the payeeReference must be in the format of A-Za-z0-9 and string(30). If you handle the settlement, Swedbank Pay will send the payeeReference and it will be limited to the format of string(12). All characters must be digits. In Invoice Payments payeeReference is used as an invoice/receipt number, if the receiptReference is not defined.

receiptReference string(30)

A unique reference to the transaction, provided by the merchant. Can be used as an invoice or receipt number as a supplement to payeeReference.

description string check
Textual description of why the transaction is reversed.
orderItems array check

The array of items being purchased with the order. Note that authorization orderItems will not be printed on invoices, so lines meant for print must be added in the Capture request. The authorization orderItems will, however, be used in the Merchant Portal when captures or reversals are performed, and might be shown other places later. It is required to use this field to be able to send Capture orderItems. Capture requests should only contain items meant to be captured from the order.

reference string check
A reference that identifies the order item.
name string check
The name of the order item.
type enum check
PRODUCT, SERVICE, SHIPPING_FEE, PAYMENT_FEE, DISCOUNT, VALUE_CODE or OTHER. The type of the order item.
class string check
The classification of the order item. Can be used for assigning the order item to a specific product category, such as MobilePhone. Note that class cannot contain spaces and must follow the regex pattern [\w-]*. Swedbank Pay may use this field for statistics.
itemUrl string
The URL to a page that can display the purchased item, product or similar.
imageUrl string
The URL to an image of the order item.
description string
The human readable description of the order item.
discountDescription string
The human readable description of the possible discount.
quantity number check
The 4 decimal precision quantity of order items being purchased.
quantityUnit string check
The unit of the quantity, such as pcs, grams, or similar. This is used for your own book keeping.
unitPrice integer check
The price per unit of order item, including VAT.
discountPrice integer
If the order item is purchased at a discounted price. This field should contain that price, including VAT.
vatPercent integer check
The percent value of the VAT multiplied by 100, so 25% becomes 2500.
amount integer check
The total amount including VAT to be paid for the specified quantity of this order item, in the lowest monetary unit of the currency. E.g. 10000 equals 100.00 SEK and 5000 equals 50.00 SEK.
vatAmount integer check
The total amount of VAT to be paid for the specified quantity of this order item, in the lowest monetary unit of the currency. E.g. 10000 equals 100.00 SEK and 5000 equals 50.00 SEK.

Reversal Response v3.1

If the reversal request succeeds, the response should be similar to the example below:

Response 



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HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8; version=3.1
api-supported-versions: 3.1





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{
  "paymentOrder": {
    "id": "/psp/paymentorders/8be318c1-1caa-4db1-e2c6-08d7bf41224d",
    "created": "2020-03-03T07:19:27.5636519Z",
    "updated": "2020-03-03T07:21:00.5605905Z",
    "operation": "Purchase",
    "status": "Reversed",
    "currency": "SEK",
    "amount": 1500,
    "vatAmount": 375,
    "remainingCaptureAmount": 0, // Only present after a partial reversal
    "remainingReversalAmount": 0, // Only present after a partial reversal
    "description": "Test Purchase",
    "initiatingSystemUserAgent": "<should be set by the system calling POST:/psp/paymentorders>",
    "language": "sv-SE",
    "availableInstruments": [ "CreditCard", "Invoice-PayExFinancingSe", "Invoice-PayMonthlyInvoiceSe", "Swish", "CreditAccount", "Trustly" ],
    "implementation": "PaymentsOnly",
    "integration": "HostedView|Redirect",
    "instrumentMode": true,
    "guestMode": true,
    "orderItems": {
      "id": "/psp/paymentorders/8be318c1-1caa-4db1-e2c6-08d7bf41224d/orderitems"
    },
    "urls": {
      "id": "/psp/paymentorders/8be318c1-1caa-4db1-e2c6-08d7bf41224d/urls"
    },
    "payeeInfo": {
      "id": "/psp/paymentorders/8be318c1-1caa-4db1-e2c6-08d7bf41224d/payeeInfo"
    },
    "payer": {
      "id": "/psp/paymentorders/8be318c1-1caa-4db1-e2c6-08d7bf41224d/payers"
    },
    "history": {
      "id": "/psp/paymentorders/8be318c1-1caa-4db1-e2c6-08d7bf41224d/history"
    },
    "failed": {
      "id": "/psp/paymentorders/8be318c1-1caa-4db1-e2c6-08d7bf41224d/failed"
    },
    "aborted": {
      "id": "/psp/paymentorders/8be318c1-1caa-4db1-e2c6-08d7bf41224d/aborted"
    },
    "paid": {
      "id": "/psp/paymentorders/8be318c1-1caa-4db1-e2c6-08d7bf41224d/paid"
    },
    "cancelled": {
      "id": "/psp/paymentorders/8be318c1-1caa-4db1-e2c6-08d7bf41224d/cancelled"
    },
    "financialTransactions": {
      "id": "/psp/paymentorders/8be318c1-1caa-4db1-e2c6-08d7bf41224d/financialtransactions"
    },
    "failedAttempts": {
      "id": "/psp/paymentorders/8be318c1-1caa-4db1-e2c6-08d7bf41224d/failedattempts"
    },
    "postPurchaseFailedAttempts": {
      "id": "/psp/paymentorders/8be318c1-1caa-4db1-e2c6-08d7bf41224d/postpurchasefailedattempts"
    },
    "metadata": {
      "id": "/psp/paymentorders/8be318c1-1caa-4db1-e2c6-08d7bf41224d/metadata"
    }
  },
  "operations": [
  ]
}
Field
Type
paymentOrder string
The relative URL of the payment order this capture transaction belongs to.
id string
The relative URL of the created capture transaction.
created string
The ISO-8601 date and time of when the transaction was created.
updated string
The ISO-8601 date and time of when the transaction was updated.
operation string

Determines the initial operation, defining the type of payment order created. Possible options are Purchase, Abort Verify, UnscheduledPurchase, Recur and Payout.

status string

Initialized, Paid, Failed, Reversed Cancelled, or Aborted. Indicates the payment order’s current status.

currency string
The currency of the payment order.
amount integer

The transaction amount (including VAT, if any) entered in the lowest monetary unit of the selected currency. E.g.: 10000 = 100.00 SEK, 5000 = 50.00 SEK. The amount displayed is the final amount the payer paid for their order, including any payment method specific discounts or fees.

vatAmount integer

The payment’s VAT (Value Added Tax) amount, entered in the lowest monetary unit of the selected currency. E.g.: 10000 = 100.00 SEK, 5000 = 50.00 SEK. The vatAmount entered will not affect the amount shown on the payment page, which only shows the total amount. This field is used to specify how much of the total amount the VAT will be. Set to 0 (zero) if there is no VAT amount charged.

remainingCaptureAmount integer
The remaining authorized amount that is still possible to capture. Only present after a partial reversal.
remainingCancellationAmount integer
The remaining authorized amount that is still possible to cancel. Only present after a partial reversal.
remainingReversalAmount integer
The remaining captured amount that is still available for reversal. This field will not appear in the initial response if the payment method used was Swish. It will first appear if and when you do a GET on the payment.
description string

A textual description of the purchase. Maximum length is 40 characters.

initiatingSystemUserAgent string

The user agent of the HTTP client making the request, reflecting the value sent in the User-Agent header with the initial POST request which created the Payment Order.

language string

sv-SE, nb-NO, da-DK, en-US or fi-FI.

availableInstruments string
A list of payment methods available for this payment.
implementation string
The merchant's Online Payments implementation type. Enterprise or PaymentsOnly. We ask that you don't build logic around this field's response. It is mainly for information purposes, as the implementation types might be subject to name changes. If this should happen, updated information will be available in this table.
integration string
The merchant's Online Payments integration type. HostedView (Seamless View) or Redirect. This field will not be populated until the payer has opened the payment UI, and the client script has identified if Swedbank Pay or another URI is hosting the container with the payment iframe. We ask that you don't build logic around this field's response. It is mainly for information purposes. as the integration types might be subject to name changes, If this should happen, updated information will be available in this table.
instrumentMode bool
Set to true or false. Indicates if the payment is initialized with only one payment methods available.
guestMode bool
Set to true or false. Indicates if the payer chose to pay as a guest or not. When using the Payments Only implementation, this is triggered by not including a payerReference in the original paymentOrder request.
orderItems id
The URL to the orderItems resource where information about the order items can be retrieved.
urls id
The URL to the urls resource where all URLs related to the payment order can be retrieved.
payeeInfo id
The URL to the payeeInfo resource where information related to the payee can be retrieved.
payer id
The URL to the payer resource where information about the payer can be retrieved.
history id
The URL to the history resource where information about the payment's history can be retrieved.
failed id
The URL to the failed resource where information about the failed transactions can be retrieved.
aborted id
The URL to the aborted resource where information about the aborted transactions can be retrieved.
paid id
The URL to the paid resource where information about the paid transactions can be retrieved.
cancelled id
The URL to the cancelled resource where information about the cancelled transactions can be retrieved.
financialTransactions id
The URL to the financialTransactions resource where information about the financial transactions can be retrieved.
failedAttempts id
The URL to the failedAttempts resource where information about the failed attempts can be retrieved.
postPurchaseFailedAttempts id
The URL to the postPurchaseFailedAttempts resource where information about the failed capture, cancel or reversal attempts can be retrieved.
metadata id
The URL to the metadata resource where information about the metadata can be retrieved.
operations array

The array of operations that are possible to perform on the payment order in its current state.

sequenceDiagram
    participant SwedbankPay as Swedbank Pay

    Merchant->>SwedbankPay: POST <  reversal>
    activate Merchant
    activate SwedbankPay
    SwedbankPay-->>Merchant: transaction resource
    deactivate SwedbankPay
    deactivate Merchant